Mortgage -- Trouble during payment process -- Complaint #13766829
Complaint Overview
Complaint ID: 13766829
Company: Roundpoint Mortgage Servicing LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Paying off the loan
State: Washington
ZIP Code: 980XX
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We updated our mailing address prior to selling our home and paying off our mortgage but XXXX has held our funds for XXXX months. First stating that their systems were at fault and the updated address we provided on their online system couldnt be used by their software, then stating the checks could be forwarded but their mail service requires return and now stating it will be another month before they can resend. They have held thousands of dollars without interest and have a scam in place where this likely happens on all payoffs due to convenient system limitations.
Frequently Asked Questions
What is Complaint #13766829 about?
Complaint #13766829 was filed against Roundpoint Mortgage Servicing LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Roundpoint Mortgage Servicing LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Roundpoint Mortgage Servicing LLC?
Yes, visit the Roundpoint Mortgage Servicing LLC company profile at readthecomplaint.com/company/roundpoint-mortgage-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.