Checking or savings account -- Managing an account -- Complaint #13766442
Complaint Overview
Complaint ID: 13766442
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Minnesota
ZIP Code: 563XX
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened savings account on XX/XX/25 with the attached {$520.00} promotional bonus code. On XX/XX/25 I spoke with a service representative in branch and manager that confirmed the {$520.00} promotional bonus code would stack with their 4 % interest rate and the {$520.00} bonus should post by XX/XX/25. The bonus has not posted in the specified time period terms. Sense these are XXXX separate offers and I am entitled to both the {$520.00} bonus for opening the XXXX savings account and the 4 % promotional interest rate added on a separate occasion. Nothing in the terms prevents me from receiving both since I wasnt a current owner of a Wells savings account, nor had I received any other savings offer bonus or promotional rate requiring a bonus code in the past 12 months ( per the terms of the {$520.00} offer ) and nothing in the terms prevents me from also getting the 4 % promotional rate ( per the terms of the 4 % offer )
Frequently Asked Questions
What is Complaint #13766442 about?
Complaint #13766442 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.