Mortgage -- Trouble during payment process -- Complaint #13766338
Complaint Overview
Complaint ID: 13766338
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: California
ZIP Code: 95219
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this formal complaint regarding ongoing issues with Freedom Mortgages handling of my escrow account, which have resulted in repeated and excessive increases to my mortgage payment. Since the acquisition of my loan, I have experienced yearly adjustments that continue to place a financial strain on me despite making additional payments to cover shortages related to property taxes and insurance. This year alone, after paying the shortage XXXX, my mortgage payment was increased yet again. When I inquired about making a lump sum payment into my escrow account to offset the increasesomething many other lenders allowI was explicitly told by a supervisor that " Freedom doesnt do that. '' Instead, the company continues raising my mortgage, which appears to be a deliberate attempt to generate interest at my expense rather than allowing responsible escrow management. I have a fixed-rate mortgage, yet no previous lender has made such frequent increases. As a XXXX household, these unjustified changes are becoming unsustainable. Additionally, Freedom Mortgage has repeatedly provided incorrect escrow calculationsincluding using the wrong tax information in this years analysisresulting in further financial complications. I am requesting a formal review of Freedom Mortgages practices regarding escrow management and mortgage adjustments. Specifically, I ask for clarification on why additional lump sum payments into escrow are prohibited and why their calculations consistently contain errors. These practices are unfair to consumers and warrant investigation. I appreciate your prompt attention to this matter and look forward to your response. Thank you so much for your time.
Frequently Asked Questions
What is Complaint #13766338 about?
Complaint #13766338 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.