Vehicle loan or lease -- Repossession -- Complaint #13766267
Complaint Overview
Complaint ID: 13766267
Company: Chaparral INC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: Texas
ZIP Code: 77095
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding a XXXX XXXXXXXX XXXX that I purchased and now have to voluntarily repossess due to financial and safety concerns.The car has a remaining balance of approximately {$13000.00}, but its value is far below this amount, making it financially unreasonable to continue payments. The interest rate on the loan is excessively high, resulting in unaffordable monthly payments. The car is high-risk for theft, and Ive had to replace the ignition multiple times, as well as the back windows, due to frequent break-ins. This has made it impossible to maintain insurance coverage. The vehicle has significant mechanical issues, including a malfunctioning air conditioning system and a constantly illuminated check engine light, which impacts its reliability. I have tried to maintain the vehicle and fulfill my financial obligations, but the combination of high costs, unsafe conditions, and constant repairs has made it unsustainable. I am seeking a fair resolution, potentially including a review of the loan terms or assistance with the XXXX XXXX process.
Frequently Asked Questions
What is Complaint #13766267 about?
Complaint #13766267 was filed against Chaparral INC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Chaparral INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Chaparral INC?
Yes, visit the Chaparral INC company profile at readthecomplaint.com/company/chaparral-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.