Credit card -- Problem with a purchase shown on your statement -- Complaint #13728026
Complaint Overview
Complaint ID: 13728026
Company: Klarna Ab
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91401
Date Received: 2025-05-26T12:00:00-05:00
Date Sent to Company: 2025-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>2025, Klarna placed an authorization hold for {$24.00} for a XXXX purchase. XXXX confirmed they never received or processed the order. I contacted Klarna multiple times and was told the transaction was in uncaptured status and would cancel automatically if not finalized within 10 business days. It is now XX/XX/XXXX, and the hold has not been released. Klarna is now contradicting its earlier statements by asking for cancellation proof for a non-existent order, even after confirming in writing that the merchant never processed it. I provided screenshots and details, but Klarna failed to act. This is a misleading and contradictory dispute handling process that is withholding funds without a valid transaction.
Frequently Asked Questions
What is Complaint #13728026 about?
Complaint #13728026 was filed against Klarna Ab regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-26T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.