Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13708834
Complaint Overview
Complaint ID: 13708834
Company: Ally Financial INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Indiana
ZIP Code: 461XX
Date Received: 2025-05-25T12:00:00-05:00
Date Sent to Company: 2025-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ally Bank is falsely reporting inaccurate balances. Last month it showed an increase of {$86.00}. This month shows a report of an increase of {$45.00}. I have acesss to my dashboard and it shows the correct balance. Each month they report the closest number in the dashboard then day 's later it goes up? It hurts my credit score every time i make a payment. THIS BANK NEEDS TO START REPORTING CORRECT INFORMATION.
Frequently Asked Questions
What is Complaint #13708834 about?
Complaint #13708834 was filed against Ally Financial INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-25T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.