Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13708658
Complaint Overview
Complaint ID: 13708658
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 77385
Date Received: 2025-05-25T12:00:00-05:00
Date Sent to Company: 2025-05-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took out an installment loan through XXXX XXXX XXXX for XXXX XXXX XXXXXXXX XXXX XXXX Loan ID : XXXX, Travel Date : XX/XX/year> ). The total loan amount was {$380.00}. I paid off the loan in full on XX/XX/year>. Despite this, my credit report from TransUnion still shows the account as open with an unpaid balance of {$320.00}. This is inaccurate and negatively affects my credit profile. I contacted the company to request an update, but they have not corrected the information. I also asked for a confirmation of loan closure and reporting update, but received no response. I am requesting that XXXX correct the information reported to TransUnion and update the loan status to Paid in Full and Closed.
Frequently Asked Questions
What is Complaint #13708658 about?
Complaint #13708658 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-05-25T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.