Debt collection -- Communication tactics -- Complaint #13707207
Complaint Overview
Complaint ID: 13707207
Company: The Cbe Group, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Arizona
ZIP Code: 85326
Date Received: 2025-05-25T12:00:00-05:00
Date Sent to Company: 2025-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off a credit card from a tire company ( XXXX XXXXXXXX XXXX XXXX ), they use XXXX for their credit cards. The card got sent to collections. The collection company and myself agreed on me being put on auto-payments so the card could be paid off. The card was paid off around XXXX of XXXX. I spoke with a supervisor that confirmed the card had been paid off. I requested proof that the card had been paid off and never received it. Not via email or mail. I never received any further communication from the CBE group ( the first debt collecting agency ). Then, XXXX years later, I receive another letter in the mail ( dated XX/XX/XXXX ) from a different debt collecting agency that is requesting the exact amount I paid to the CBE group. The second debt collecting agency is called XXXX XXXX ( phone number : XXXX ). I explained to them the same thing, they said they would follow back up with me after XXXX hours, that was over two weeks ago. Since I had not heard from them after 72 hours, I decided to call. I was told that their systems were down and they couldn't help me because they couldn't verify my information due to their systems being down. I called again the next day and was told that the department I am needing is not in office. Every time I call and explain my situation, I am given a lousy excuse and am never helped properly. This collection on my credit report has hindered me from multiple growth opportunities.
Frequently Asked Questions
What is Complaint #13707207 about?
Complaint #13707207 was filed against The Cbe Group, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-05-25T12:00:00-05:00.
How did The Cbe Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against The Cbe Group, INC.?
Yes, visit the The Cbe Group, INC. company profile at readthecomplaint.com/company/the-cbe-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.