Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #13693743
Complaint Overview
Complaint ID: 13693743
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Massachusetts
ZIP Code: 027XX
Date Received: 2025-05-23T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone was able to get access to my Venmo account without going through the security measures put in place to protect my account. There was no verification sent to my phone. Someone sent themselves XXXX. I caught it, deleted my banking info then spent over an hour trying to contact someone to lock my account. Venmo found in my favor and resolved, and locked my account. Now I can not delete my account. When I called they said I have to resolve via email that department does not have telephones. The department demands I upload my personal identification. I dont want the account unlocked I want it deleted. If they can not protect my banking information I do not trust that they can protect my identity. For all I know they are wanting my Identity uploaded so they can attempt to do something with it. They refuse to resolve this or delete my account in a secure manner. Via email is not secure. Their website is not secured. I just want them to permanently delete my account.
Frequently Asked Questions
What is Complaint #13693743 about?
Complaint #13693743 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-05-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.