Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13693305
Complaint Overview
Complaint ID: 13693305
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 90242
Date Received: 2025-05-23T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed a coaching program from XXXX through XXXX for {$4900.00} ( total balance with interest {$6400.00} ). The program promised to reset my metabolism and produce visible physical results. I followed the program completely with no results. XXXX advised restarting, which I did, again without results. Despite this, XXXX denied a full refund. I submitted a formal dispute and request for cancellation through XXXX and XXXX. XXXX offered a partial refund only. XXXX continues to report the loan to credit bureaus, harming my credit and finances. I requested the balance be canceled and removed from credit reporting. XXXX has not resolved this. Ive submitted a XXXX complaint, emailed both companies, and provided documentation. This loan is tied to a failed product that was not delivered as advertised. I am seeking CFPBs help to close the balance and prevent further financial and credit damage.
Frequently Asked Questions
What is Complaint #13693305 about?
Complaint #13693305 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.