Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13693298
Complaint Overview
Complaint ID: 13693298
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Florida
ZIP Code: 33411
Date Received: 2025-05-23T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Title : Equifax refuses to remove identity theft accounts ( XXXX XXXX, XXXX XXXX XXXX ) despite police and FTC reports forced to pay under duress Narrative : I have submitted multiple disputes to Equifax regarding XXXX fraudulent accounts that were opened in my name due to identity theft : XXXX account ending in XXXX XXXX XXXX account ending in XXXX Despite submitting a police report, an FTC Identity Theft Report, and multiple rounds of documentation verifying my identity and address, Equifax continues to report these accounts as valid. Due to Equifaxs failure to act, I have been forced to make payments under duress on accounts that were never mine, simply to protect my credit and prevent further damage. This situation has caused significant emotional stress and financial harm. Equifax is in clear violation of the Fair Credit Reporting Act ( FCRA ), including Sections 611 ( 15 U.S.C. 1681i ) and 605B ( 15 U.S.C. 1681c2 ), which require credit bureaus to block and remove fraudulent accounts upon receiving proper documentation. I am filing this complaint as my final attempt before pursuing legal action. I am asking the CFPB to investigate and take the following actions : Require Equifax to delete the XXXX ( XXXX ) and XXXX XXXX ( XXXX ) accounts immediately Remove all incorrect names and addresses from my file Issue me a corrected credit report in writing See attach documents
Frequently Asked Questions
What is Complaint #13693298 about?
Complaint #13693298 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.