Vehicle loan or lease -- Managing the loan or lease -- Complaint #13686427
Complaint Overview
Complaint ID: 13686427
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Texas
ZIP Code: 77590
Date Received: 2025-05-22T12:00:00-05:00
Date Sent to Company: 2025-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My car payment is XXXX a month. I was told a few weeks back that any payment that I made extra would go to principle. I paid XXXX on my 1st bill, on my statement it didnt show where the extra XXXX went. So I made an extra payment of {$25.00} to see where it would post. I checked my account and it posted to interest. I called customer service and told them that I want the extra posted to principle and there wasn't an option to do that on the website. They told me I'd have to call. I asked to speak to a manager. I spoke with XXXX ( ID XXXX ) and he told me that there was no option to have the extra money I pay to be put how I want it and that it will go to interest only. I want to pay down my balance and if I pay extra, it should be directed where I want it to go. I've paid a total of XXXX that I want to go to principle. I said that I am always able to pay extra principle, on my last car loan, or my mortgage.
Frequently Asked Questions
What is Complaint #13686427 about?
Complaint #13686427 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-05-22T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.