Checking or savings account -- Managing an account -- Complaint #13650482
Complaint Overview
Complaint ID: 13650482
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 76036
Date Received: 2025-05-21T12:00:00-05:00
Date Sent to Company: 2025-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navy Federal Credit Union has frozen my account containing {$28000.00} since XX/XX/year>2022. The issue began with a third-party check deposit, which I later verified in person per their instructions. Despite this, Navy Federal has continuously moved the goalposts, changed requirements, and refused to release my funds. They have allowed XXXX and cash deposits to post into the account during this time but denied me access. I have contacted their customer service and security teams numerous times without resolution. This conduct appears to be unlawful, and I request the CFPBs assistance in having Navy Federal immediately release my funds.
Frequently Asked Questions
What is Complaint #13650482 about?
Complaint #13650482 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-21T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.