Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13628984
Complaint Overview
Complaint ID: 13628984
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 750XX
Date Received: 2025-05-20T12:00:00-05:00
Date Sent to Company: 2025-05-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX XXXX XXXXXXXX Subject : Complaint Against Experian Regarding Repeated Charge-Off Reporting on UPGRADEINC Account and Failure to Provide XXXX Dear Consumer Financial Protection Bureau , I am filing a formal complaint against Experian regarding the inaccurate and potentially unlawful reporting of my XXXX account # XXXX. Nature of the Complaint : While shopping for a vehicle, I reviewed my credit report and discovered that this XXXX account is reported as charged off for XXXX consecutive monthsfrom XX/XX/XXXX through XX/XX/XXXX ( XXXX ). This repeated monthly reporting of a charge-off is misleading and appears to double-report the derogatory status of the account. A charge-off is a one-time event, not something that should be marked as occurring repeatedly. This repeated reporting creates a false impression of multiple charge-offs and unfairly damages my credit profile. Furthermore, I have never received a XXXX form, which would be required by the IRS if XXXX debt had been canceled. The absence of this form raises additional concerns about whether the debt has been XXXX and whether the reporting is legally compliant. Legal Concerns : Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ), Experian is required to ensure the maximum possible accuracy of the information it includes in consumer reports. Repeatedly listing a charge-off over multiple months misrepresents the nature of the account status and misleads lenders. If the debt was canceled, a 1099-C must be issued to both the consumer and the IRS. The lack of such documentation may indicate noncompliance with both credit reporting and tax disclosure obligations.
Frequently Asked Questions
What is Complaint #13628984 about?
Complaint #13628984 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-20T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.