Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13603096
Complaint Overview
Complaint ID: 13603096
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New York
ZIP Code: 12866
Date Received: 2025-05-19T12:00:00-05:00
Date Sent to Company: 2025-05-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My issue is with Transunion. I had one late mortgage payment and my servicer XXXX XXXX reported to all the credit bureaus that I had two late payments and my account was delinquent. I attempted unsuccessfully to get XXXX to correct this with Transunion, XXXX and XXXX. I submitted disputes with accompanying documentations to all three and XXXX replied to all three that I was correct that there was only XXXX late payment in the history of the account and the account was currently ( and still is ) up to date and in good standing. It was unfortunate I had to take this extra step but XXXX and XXXX promptly fixed the error and while my credit took a slight hit it now reflects a mid high XXXX 's score. I started my dispute with Transunion through XXXX XXXX. I received written documentation that my dispute had been substantiated and any errors would be fixed within a week or two. Months later it is still not fixed and in fact still getting reports from XXXX XXXX that Transunion considers my account with XXXX delinquent. I have tried multiple times to reach out to Transunion and have spoken with people who assure me some special team will look into and handle this but to date all I have received is one call with no specifics referring me to a general number and they once again inform me I will get a call from some special unit. I have also received email correspondence in an encrypted form which states that they don't have the documentation. I responded with a reference to my precious dispute and the documents I have sent asking them to tell me specifically what else they need to which I have received no reply. They continue to have publish incorrect information which they know is incorrect and refuse to fix.
Frequently Asked Questions
What is Complaint #13603096 about?
Complaint #13603096 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-05-19T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.