Credit card -- Other features, terms, or problems -- Complaint #13580307
Complaint Overview
Complaint ID: 13580307
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Florida
ZIP Code: 328XX
Date Received: 2025-05-18T12:00:00-05:00
Date Sent to Company: 2025-05-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, I made a qualifying purchase at XXXX totaling {$330.00} after activating a Capital One Shopping Offer through my Capital One credit card account. The offer ( Reference ID XXXX ) stated that a cashback payout would be issued within approximately 45 days of the transaction. I followed all offer requirements : - Activated the XXXX offer through the Capital One portal - Completed the purchase in the same session - Used my Capital One credit card - Kept my account open and in good standing As of today, well over 60 days past the transaction date, I have not received the cashback or any response regarding its status. I initially attempted to contact Capital One via email to inquire about the payout. However, all support emails bounced. I also attempted to escalate by faxing a formal letter to Capital Ones Executive Office multiple times now, but to no avail. I have called the customer support via phone as well, and was told they would look into it and offer an update, and the only resolution I have been given is to continue waiting even though we are well past the advertised offer terms and timelines. Despite providing all necessary documentation, including screenshots of the activated offer and my purchase receipt, I have not received any explanation or resolution.
Frequently Asked Questions
What is Complaint #13580307 about?
Complaint #13580307 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-05-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.