Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13574296
Complaint Overview
Complaint ID: 13574296
Company: PNC Bank N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 76034
Date Received: 2025-05-17T12:00:00-05:00
Date Sent to Company: 2025-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got my divorce settlement from the sale of our home. Moved to XXXX from XXXX. Sent 4 wire transfers to a bank in XXXX to a real estate company. XXXX XXXX. The first wire of XXXX they were able to obtain from their account. XXXX XX/XX/year> XXXX XX/XX/year> XXXX XX/XX/year> XXXX XX/XX/year> The following wires have been held since XXXX. On several occasions XXXX, and XXXX have gone into their PNC branch and asked PNC to send the money back to me. My bank has called. I have called. We have gotten that PNC is holding for 30 days for wire fraud investigation about 3 times. We were last told that it would be released in 10 days which has come and gone. I FINALLY was able to speak with a PNC upper management and they will not tell me ANYTHING because I am not a PNC customer. Nor do I want to be. I have filed a police report in XXXXXXXX XXXX where my bank is located and had a consultation with an attorney. I can provide proof of where the money came from, how I got it. No fraud on my end. I do not have any knowledge if the fraud is on the LLC. I want my money, hopefully with out having to retain council to force it. It has been FOUR MONTHS. I am currently living with my mom and XXXX kids because MY money is being held by PNC. HELP.
Frequently Asked Questions
What is Complaint #13574296 about?
Complaint #13574296 was filed against PNC Bank N.A. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-05-17T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.