Debt or credit management -- Problem with customer service -- Complaint #13574268
Complaint Overview
Complaint ID: 13574268
Company: Truist Financial Corporation
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Problem with customer service
State: New Jersey
ZIP Code: 080XX
Date Received: 2025-05-17T12:00:00-05:00
Date Sent to Company: 2025-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Regional acceptance incorrectly marked my account as late. I explained to them that the representative on the phone wrote the numbers down wrong. They sent me a later in the mail advising that they would erase the negative markings if I can show a bank statement where they had authorization to take the money out with the card number but how is that possible when the representative wrote the wrong number down in the first place please make it make sense or actually listen to what Im saying and remove the negative remark I should not be penalized for a representatives error.
Frequently Asked Questions
What is Complaint #13574268 about?
Complaint #13574268 was filed against Truist Financial Corporation regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-05-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.