Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #13573692

Complaint Overview

Complaint ID: 13573692

Company: Transunion Intermediate Holdings, INC.

Product: Credit reporting or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with fraud alerts or security freezes

State: South Carolina

ZIP Code: 29073

Date Received: 2025-05-17T12:00:00-05:00

Date Sent to Company: 2025-05-17T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

So I had put a security freeze on my report last week and began disputing bad information found on my report. I attempted to use XXXX website to unfreeze my report because I needed to apply for a mortgage loan. The website gave an error and stated that I would have to contact customer support. I reached out first by text message. The customer Support was unable to help me via their text message Support system. I tried three different times providing all the necessary information they requested at each time. They continue to have trouble and were unable to unfreeze my report. After that, I contacted them via phone and after giving them pretty much every piece of information about me, including my address phone email Social Security number birthdate first name last name pretty much every piece of personally identify information that was needed. I was told I had to answer some security questions based on my credit report The questions that were asked were or contained information that didnt apply to me because it was based on fraudulent or or wrong information that was all my credit report probably information that I was disputing so it was no wonder that I got the questions wrong when I failed that verification. The customer support person told me that Id have to call back and go through the entire process all over again so now not only could I not use their website the text message part who did it work and the phone part did it work and I would have to go through it all again and hope that I could somehow make it through their verification process again when all Im trying to do is unfreeze my credit report so that I could apply for a loan for a house for me and my kids This entire situation these credit bureaus hold us hostage by our credit scores and at the information that they that they keep on us as XXXX it is its like being hostage. We have no power and they they can do whatever they want and we are completely behold to them. I dont even know what the remedy would be. I dont even know what I would request. All I know is this whole situation is awful and its it. Im sure Im not the only person to ever have this problem. Trans Union is seems to be the worst to be out of the three I havent had any problems out of experience or XXXX that Ive been able to freeze unfreeze my credit report just fine on those two, but for some reason, transit is just the most difficult I felt like I just had to come and make this complaint and dont really think anything is gon na happen out with it because the CFPB doesnt really do anything and they dont really have any power just pretty much waste of money so I dont know.

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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• Transunion Intermediate Holdings, INC. Company Profile
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