Mortgage -- Trouble during payment process -- Complaint #13550627
Complaint Overview
Complaint ID: 13550627
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Private mortgage insurance (PMI)
State: Texas
ZIP Code: 777XX
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Freedom mortgage company bought my account from another company and added additional insurance policy at a cost of ( {$5000.00} ) dollars to my principle and increased my monthly payment and my principle balance. They also insist that I am a payment behind, which I am not. I am a ( XXXX XXXX ) I XXXX my home and I do not pay taxes. My intrest is ( {$390.00} ) my escrow is ( {$290.00} ). My monthly payment has gone from {$720.00} to {$980.00} to {$1900.00}. On XX/XX/year> I signed a contract in the amount of {$2200.00} for wind insurance which they insist that I must have, when the insurance agent notified the mortgage company they immediately paid for the policy and added it to my account. Please investigate ( XXXX MORTGAGE COMPANY ),
Frequently Asked Questions
What is Complaint #13550627 about?
Complaint #13550627 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.