Checking or savings account -- Managing an account -- Complaint #13550622
Complaint Overview
Complaint ID: 13550622
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 952XX
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/year> of XXXX ( late fri. Night after XXXX ) I got an alert someone was trying to open online business banking accounts in my and my wifes names. Monday morning just after Wells Fargo bank opened I was in there office and met with the XXXX. As the story unfolded, fraudsters had opened numerous accounts in our names and transferred large sums of money out of XXXX of our XXXX WF accounts and piliged those new accounts with XXXX, XXXX, over XXXX atm withdrawals in 1 day from XXXX XXXX XXXX XXXX XXXX XXXX and various other fraud attacks. Damages were in the high tens of thousands as best we can tell. While the bank did eventually reimburse us for what they deemed the fraud, they also terminated our XXXX year relationship and left us to fend for ourselves without even the ability to pay a bill or accept a deposit or pay for medical needs. Though we spent almost daily time in the bank, communications were awful and went to multiple mailing addresses including Cashiers checks. Things were so confused that the bank even took fraudster instructions to reopen a closed account.
Frequently Asked Questions
What is Complaint #13550622 about?
Complaint #13550622 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.