Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #13543160
Complaint Overview
Complaint ID: 13543160
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: California
ZIP Code: 93536
Date Received: 2025-05-15T12:00:00-05:00
Date Sent to Company: 2025-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Certainly, XXXX. Below is a CFPB complaint draft written in a formal, British-influenced tone and formatting style. The draft is structured to correspond with the Consumer Financial Protection Bureau 's intake format, including the relevant goals : removing the unauthorised hard inquiry and initiating a regulatory review of potential deceptive practices. XXXX XXXX XXXX XXXX Company Complained About XXXX XXXX XXXX XXXX XXXX XXXX XXXX Submitted By XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date of Incident XXXX XXXX XXXX XXXX XX/XX/year> * * Product : * * Personal loan unsecured XXXX XXXX Issue XXXX XXXX XXXX Improper use of credit report Deceptive/misleading advertising and application practices -- - * * Description of the ComplainXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> at approximately XXXXXXXX XXXX I submitted an application for an * unsecured personal loan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). The specific product selected and displayed in the offerscreenshotted and attached with this complaintwas a loan for \ {$7500.00}, structured with a XXXX repayment term and a fixed monthly payment of \ {$270.00}. The page clearly did * not * indicate this was an auto-secured loan product, nor was any reference made to an Auto Equity Loan. After selecting the Continue My Loan Application button, I was redirected through a series of application stages. At XXXX, I was shown a page reading : Congratulations! You're preliminarily approved for \ {$7500.00}. Immediately thereafter, a credit check was initiated and performed by XXXX XXXX XXXXXXXX XXXX XXXX *, resulting in a * hard inquiry * recorded on both my Experian and TransUnion credit reports. By XXXX, I had completed identity verification and was shown a message that my loan was approved. However, subsequent pages unexpectedly requested information related to vehicle ownership, including the number of vehicles and details such as make, model, and year. This was the first indication that the loan might require collateralisation. I explicitly selected None in response to the vehicle ownership question, believing I had applied for a standard unsecured loan. Almost immediately, the application was terminated. A page was generated stating : After reviewing the documents provided, we are unable to proceed with your application, because you either don't have a vehicle available to secure your loan or your vehicle ( see screenshot provided ). At no point prior to the credit check was I informed that vehicle ownership was a condition or requirement for the product applied for. The pre-credit-check application materials materially misrepresented the nature of the loan, leading to the collection of my sensitive credit data under false pretences. It is my firm belief that the collection of credit data based on materially misleading loan application representations is both deceptive and injurious to consumers. No reasonable consumer would expect a hard credit inquiry to result from a misrepresented product that ultimately requires security. I respectfully request that the Bureau take appropriate action in line with its mandate.
Frequently Asked Questions
What is Complaint #13543160 about?
Complaint #13543160 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-05-15T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.