Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #13530955
Complaint Overview
Complaint ID: 13530955
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: District of Columbia
ZIP Code: XXXXX
Date Received: 2025-05-14T12:00:00-05:00
Date Sent to Company: 2025-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX account has been permanently auto restricted on XX/XX/year>2025, with no prior risk ( s ) on my account. This restriction has caused serious inconvenience since my account transaction history is nothing to none. I was unable to take any actions on the limitation with the Reference ID : XXXX. It was automatically decided, which I am 100 % confident is done in an error. Please note that my account 's limitation with this Reference ID - XXXX was successfully validated with my DC issued driver 's license. No risks, no violations were detected. Please know as well, that the information on my ID i.e First, Middle, Last name, registered home address, D.O.B matches exactly the information on my PayPal account. I have tried resolving this issue with your customer support, but they refused to make any considerations. To assist you people with clear investigation on this issue, with this complaint, I am sending you with my PHOTO ID, Selfie with ID, proof of address ( Bank statement ) for it to be resolved successfully. Please know, I am eagerly awaiting your response.
Frequently Asked Questions
What is Complaint #13530955 about?
Complaint #13530955 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-05-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.