Credit card -- Problem with a purchase shown on your statement -- Complaint #13498023
Complaint Overview
Complaint ID: 13498023
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10025
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used my cash app card to make a purchase in XXXX and there was card glitch with the reader the transaction cancelled but cash app completed the purchase and has denied over XXXX of my disputes saying XXXX got the money and XXXX claims they didnt. Mind you this transaction was made like to the XXXX XXXX mall. Cash is just robbing me for {$470.00} and not trying to give it back with no real investigation.
Frequently Asked Questions
What is Complaint #13498023 about?
Complaint #13498023 was filed against Block, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.