Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #13497978
Complaint Overview
Complaint ID: 13497978
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Alabama
ZIP Code: 360XX
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against Cash App ( Square , Inc. ) regarding two unauthorized transactions made through my account. On XX/XX/year>, and again on XX/XX/year>, my Cash App account was used without my permission to make purchases on XXXX. I did not initiate or authorize these transactions, and I believe my personal and financial information was misused by someone else. I contacted Cash Apps support team to report the fraudulent activity, but they have not resolved the issue. I did not receive a refund, and I am concerned that my personal data is not being properly protected. These transactions were not authorized by me, and I have not shared my login or security information with anyone. I have taken every reasonable step to protect my account, including enabling security features. I am requesting : A full refund of the unauthorized DoorDash charges from XX/XX/XXXX and XX/XX/year> A full investigation into the misuse of my information Confirmation that my personal and account data is secure going forward Thank you for your assistance in resolving this matter. -- -
Frequently Asked Questions
What is Complaint #13497978 about?
Complaint #13497978 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.