Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #13497937
Complaint Overview
Complaint ID: 13497937
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: New York
ZIP Code: 11212
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX venmo by paypal closed my account for no valid reasons, they asked me to send verification id which i provided and after that they told my account would be permanently closed.However i have {$110.00} left on the account and I kindly told them if the account is going to get closed can i at least get my funds back so i can go about my business.They stated that i wont be able to get access to my funds for 180 days and it can even come to a point where they keep the money.I work for this money, i have not violated their terms of service and its unfair that theyre putting me in that situation specially where i have to ask family and friends for help and i have to repay back for something i didnt even do.I would like to get my funds back at this point recovering the account is not even a option for me i just want my money back from them, and theyre customer services are rude and cant provide no help.
Frequently Asked Questions
What is Complaint #13497937 about?
Complaint #13497937 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.