Checking or savings account -- Closing an account -- Complaint #13497922
Complaint Overview
Complaint ID: 13497922
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 34747
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of this year, I contacted Truist Bank regarding a serious issue with my account. I have been a customer for some time, and I noticed that a payment I received for a property I sold in my home country was missing from my account. Cheking account # XXXX Specifically, the amount of {$74000.00} ( XXXX XXXX, XXXX XXXX XXXX dollars ) was withdrawn from my account without my authorization. When I called, I was transferred to the fraud department. I was told the case would be reviewed, but I was kept waiting for an entire month without any clear updates. Now, every time I try to get more information, I am told that my account is under investigation. However, I can still see that the balance is available in the account. The problem is that the account has been closed, so I can not access the funds or visit a branch to receive a check. This money is urgently needed to resolve financial matters, and I respectfully request your assistance in helping me recover my funds as soon as possible. Thank you in advance for your attention to this matter.
Frequently Asked Questions
What is Complaint #13497922 about?
Complaint #13497922 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.