Payday loan, title loan, personal loan, or advance loan -- Problem with cash advance -- Complaint #13497888
Complaint Overview
Complaint ID: 13497888
Company: Harpeth Financial Services, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Problem with cash advance
State: Florida
ZIP Code: 34744
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a cash advance with Advance Financial and was approved. However, when I tried to access the funds, my account was blocked due to a supposed fraud suspicion. Since then, I have sent multiple emails and called several times, but I havent received any clear explanation or solution. The responses Ive received are either automatic or extremely brief, with no real information. I have not been told what documents are required or how long the process will take. Meanwhile, I dont have access to the funds that were approved, and the situation is very frustrating. I am requesting that my case be reviewed seriously, that my account be unblocked, or that I be clearly informed of the steps I need to take to resolve this issue. This customer service is unacceptable. I requested it more than a month ago, approximately on XX/XX/XXXX, for XXXX and even though I call and write, I never receive a response to help me. Only if you are on hold due to suspicion of fraud, I ask for help to know how to solve it, what to send to solve this problem, and I don't receive a response or they tell me to call, and when I call, they tell me to send an email, and they never respond to the email.
Frequently Asked Questions
What is Complaint #13497888 about?
Complaint #13497888 was filed against Harpeth Financial Services, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with cash advance. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Harpeth Financial Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Harpeth Financial Services, LLC?
Yes, visit the Harpeth Financial Services, LLC company profile at readthecomplaint.com/company/harpeth-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.