Checking or savings account -- Closing an account -- Complaint #13497867
Complaint Overview
Complaint ID: 13497867
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Colorado
ZIP Code: 80526
Date Received: 2025-05-13T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My checking account was closed on XX/XX/year>, at Wells Fargos discretion. As of today, XX/XX/year>, I have received no verifiable or written communication regarding when I will receive the funds from that account. I have also not been informed of any reason why those funds, totaling approximately {$27000.00}, have not yet been made available to me. I have no tracking number, no confirmation of release date, no written documentation, and no communication confirming that my funds have been returned, are en route, or remain under review. I have made five attempts to get clarityboth by calling the number provided and by visiting my local branchyet no one has given me a clear or documented answer ( though I feel supported by the employees at my branch, as this is beyond their ability to control ). This is not a small matter. These funds are what I rely on to live. Holding them without explanation or verifiable communication has caused significant hardship. I am not asking for special treatmentI am simply asking for transparency, accountability, and basic communication about the status of the money I earned and entrusted to Wells Fargo. I understand banking institutions may have procedures for closing accounts and conducting reviews. What I do not understand is how those procedures justify withholding a customers funds for over a week without any explanation in writing, any projected timeline, or any acknowledgment of the impact this has on a persons livelihood.
Frequently Asked Questions
What is Complaint #13497867 about?
Complaint #13497867 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-05-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.