Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13474801
Complaint Overview
Complaint ID: 13474801
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Maryland
ZIP Code: 212XX
Date Received: 2025-05-12T12:00:00-05:00
Date Sent to Company: 2025-05-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off a student loan and filed a dispute with TransUnion because the balance was stated incorrectly on my credit report. TransUnion corrected the balance, but incorrectly labeled the account " settled - for less than original amount '' when the account was paid in full. TransUnion had the documentation I submitted showing the account was paid with {$0.00} balance remaining. I filed another dispute with TransUnion to correct the mislabeled account, and live chatted with a representative, who responded in a hostile manner, informing me that the dispute was the only option. TransUnion 's neglectful error caused my credit score to drop by XXXX points, with no apology for the oversight, and no offer to look into it. Great customer service! Who will take responsibility? Who will hold TransUnion accountable?
Frequently Asked Questions
What is Complaint #13474801 about?
Complaint #13474801 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-05-12T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.