Checking or savings account -- Managing an account -- Complaint #13463840
Wells Fargo Account Closure Due to Deposit/Withdrawal Issues
Complaint Overview
Complaint ID: 13463840
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Wyoming
ZIP Code: 83127
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-05-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The complaint involves a closed account and a referral, suggesting potential issues with account management or transaction processing that may require further investigation.
Consumer Sentiment: neutral
Topics: Checking or savings account, Checking account, Managing an account, Deposits and withdrawals
AI Analysis
CFPB complaint 13463840 was filed against WELLS FARGO & COMPANY regarding Checking or savings account (Checking account), specifically about "Managing an account". A Wells Fargo customer in Wyoming closed their checking account after issues with deposits and withdrawals, with the complaint being referred to another agency. The complaint was received on April 30, 2025 from Wyoming. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review their account statements and transaction history, and if issues arise, document all interactions with the bank and consider escalating the complaint if not resolved.
Legal Context & Consumer Protection Laws
This case may involve consumer protection laws related to deposit accounts and fair banking practices, particularly concerning the handling of deposits and withdrawals.
Regulatory Insight
Banks must ensure transparent and accurate handling of all customer transactions, including deposits and withdrawals, and provide clear explanations for account closures or disputes.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Wyoming, consumer banking disputes are typically handled by state financial regulators or through the CFPB, with referrals to other agencies being a common procedural step.
Industry Comparison
While Wells Fargo is a large national bank, issues with account management and transaction processing can occur across various financial institutions.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13463840 about?
CFPB complaint 13463840 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Deposits and withdrawals". This complaint was filed against WELLS FARGO & COMPANY on April 30, 2025.
Which company is complaint 13463840 filed against?
Complaint 13463840 was filed against WELLS FARGO & COMPANY. You can view all complaints against this company on their profile page at /company/wells-fargo-company.
What was the company's response to complaint 13463840?
WELLS FARGO & COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 13463840 filed?
Complaint 13463840 was received by the CFPB on April 30, 2025. It was sent to WELLS FARGO & COMPANY on May 12, 2025.
What state was complaint 13463840 filed from?
Complaint 13463840 was filed from Wyoming. You can view all complaints from this state at /state/WY.
Was the consumer satisfied with the resolution of complaint 13463840?
Dispute information is not available for complaint 13463840.
What product category is complaint 13463840 about?
Complaint 13463840 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 13463840 submitted?
Complaint 13463840 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13463840?
This case may involve consumer protection laws related to deposit accounts and fair banking practices, particularly concerning the handling of deposits and withdrawals. This relates to a Checking or savings account complaint against WELLS FARGO & COMPANY involving "Managing an account".
How likely is complaint 13463840 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13463840?
This complaint is rated as medium risk. The complaint involves a closed account and a referral, suggesting potential issues with account management or transaction processing that may require further investigation.
What regulatory actions apply to complaint 13463840?
Banks must ensure transparent and accurate handling of all customer transactions, including deposits and withdrawals, and provide clear explanations for account closures or disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 13463840?
Consumers should carefully review their account statements and transaction history, and if issues arise, document all interactions with the bank and consider escalating the complaint if not resolved.
Are there state-specific protections for complaint 13463840?
In Wyoming, consumer banking disputes are typically handled by state financial regulators or through the CFPB, with referrals to other agencies being a common procedural step. This complaint was filed from Wyoming.
How does complaint 13463840 compare to industry norms?
While Wells Fargo is a large national bank, issues with account management and transaction processing can occur across various financial institutions.
What specific issues with deposits and withdrawals led to the account closure?
The provided data does not specify the exact nature of the deposit and withdrawal issues. It only indicates that these were the reasons cited for the account closure.
What is the significance of the 'Referral' status in this complaint?
A 'Referral' status typically means the CFPB has forwarded the complaint to another agency or the company itself for further investigation and resolution, as it may fall under that entity's purview.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.