Checking or savings account -- Closing an account -- Complaint #13444256
Complaint Overview
Complaint ID: 13444256
Company: Mercury Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Arizona
ZIP Code: 85050
Date Received: 2025-05-08T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am a victim of identity theft. Along with setting up an LLC and EIN in the name of XXXX XXXX XXXX with me as the owner, what I perceive as an international crime ring has done to me is set up fraudulent bank in the same name. Mercury XXXX was one of them.. A transfer deposit was made on XX/XX/XXXX from my primary bank, XXXX, to Mercury XXXX The transaction completed, and the {$1000.00} was deducted from my XXXX account. I received written instructions on how to place domestic and international transfer and a live debit card. Even though there were attempts by the bank to reach out to me my XXXX and XXXX account were controlled by the perpetrators who did their best to intimidate me in the meantime with spoof phone calls, XXXX invites with domestic and international participants, and intimidating emails, I could not respond without being detected at the time. Mercury notifies me on XX/XX/year> that they would be closing my account. On XX/XX/XXXX when I had restored control of my systems I reached out to Mercury XXXX Compliance and let them know they could now send me a check for {$1000.00}. I was told though that since the account was not set up there were no funds to transfer. That, of course, is contrary to the documentation I have and the fact that I am still out of {$1000.00}. I responded on XX/XX/XXXX and have not received additional feedback, essentially ignoring me.
Frequently Asked Questions
What is Complaint #13444256 about?
Complaint #13444256 was filed against Mercury Technologies, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-05-08T12:00:00-05:00.
How did Mercury Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Mercury Technologies, INC.?
Yes, visit the Mercury Technologies, INC. company profile at readthecomplaint.com/company/mercury-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.