Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #13439918
Complaint Overview
Complaint ID: 13439918
Company: Sofi Technologies, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Investigation took more than 30 days
State: Illinois
ZIP Code: 604XX
Date Received: 2025-05-09T12:00:00-05:00
Date Sent to Company: 2025-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
For the past few years, XXXX has been sending offers to a person who does not live at my address. I wrote on the envelope " Return to sender, addressee unknown '' an mailed the envelope at the local XXXX. The offers never stopped and at the end of last year, I went on XXXX XXXX website and opted out the person who was receiving the offers. XXXXXXXX XXXX website confirmed the opt out and noted that there might be XXXX or XXXX more mailings. Yesterday, the person who doesn't live at my addresses received the fourth offer since the opt out. I opted out of offers from the credit bureaus years ago. I don't want offers for myself nor offers for someone who has never lived here. Please stop sending mail to my address.
Frequently Asked Questions
What is Complaint #13439918 about?
Complaint #13439918 was filed against Sofi Technologies, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-05-09T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.