Student loan -- Dealing with your lender or servicer -- Complaint #13419678
Complaint Overview
Complaint ID: 13419678
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Florida
ZIP Code: 33617
Date Received: 2025-05-08T12:00:00-05:00
Date Sent to Company: 2025-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent a check by bank to Navient for my XX/XX/XXXX payment. The payment was sent on XX/XX/XXXX and processed XX/XX/XXXX. The payment was never applied to my loan. The payment was for {$120.00}. I just want someone to look up the check, see that the company Navient processed the check, and never applied the monies to my account. I have been trying to fix this since XXXX. The company suggested that the check wasnt processed until XX/XX/XXXX. But I had sent a payment in XXXX on the XXXX.
Frequently Asked Questions
What is Complaint #13419678 about?
Complaint #13419678 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-05-08T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.