Prepaid card -- Unexpected or other fees -- Complaint #13409137
Complaint Overview
Complaint ID: 13409137
Company: Block, INC.
Product: Prepaid card
Sub-Product: Payroll card
Issue: Unexpected or other fees
State: Louisiana
ZIP Code: 70117
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Well I work for XXXX XXXX XXXX as XXXX XXXX and I was getting my checks sent to my cashapp and every paycheck was lower then I knew I should been and I didnt think nothing of this it until the overdraft when I go to the atm CashApp was sopose to reimburse me but it never happened so one day someone was on my cashapp stole my card information and was using my cards and using my name to open account in my name so cashapp had closed my account like the caught on locked my account first then they closed my account and I was like whats going on they act like they didnt know what they was doing since XXXX until now XXXX
Frequently Asked Questions
What is Complaint #13409137 about?
Complaint #13409137 was filed against Block, INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.