Payday loan, title loan, personal loan, or advance loan -- Money was taken from your bank account on the wrong day or for the wrong amount -- Complaint #13401734
Complaint Overview
Complaint ID: 13401734
Company: Egl US, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount
State: New York
ZIP Code: 12203
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
AGENT ( XXXX ) : Thank you for confirming this information, how may I assist you today? USER : Regarding the overpayment XXXX USER : I don't see anywhere, where this has been processed USER : All I have is the words of representative from Friday USER : Could you let me know what is this status? USER : Hello? AGENT ( XXXX ) : To confirm the refund process takes 3 to 5 business days to process please allow that timeframe as the previous agent has added to the refund sheet. USER : Okay, I've noted the dates : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/year>. Knowing how important this is for me, I'll be read contacting tomorrow, your day 4. USER : reconnecting * AGENT ( XXXX ) : Please allow the timeframe of 3-5 business days, you would not receive the payment tomorrow. USER : So it would be 5 days USER : Is this at all malicious or because of my race? AGENT ( XXXX ) : To confirm, it is 3 to 5 days, The refund was placed yesterday. AGENT ( XXXX ) : To confirm, no that is the process it has nothing to do with rave or mal intent. USER : That should not be confirm. The refund should have been started on XXXX when I first notified you all at XXXXXXXX XXXX USER : That representative said it would be available that day. USER : So this is not discriminatory or maliciously being held to cause more financial distress then actually necessary? AGENT ( XXXX ) : To confirm no. USER : If it was not the case is there any evidence you can provide that the status of the refund was in fact set for Friday on XXXX, when I first had called? AGENT ( XXXX ) : I do apologize, no I do not have documentation to advise this. I can confirm that it was not done with mal intent or to be discriminatory. USER : To clarify, on XXXX at XXXX XXXX EST, I notified you all that it was a gross overpayment and requested it be refunded. It was stated that it would be processed that day. Can you confirm it was processed that day? Or did happen yesterday, when I call the 3rd time> AGENT ( XXXX ) : I do apologize, it was not added that day I do apologize, unfortunately I have verified that it was added today actually. I have escalated to supervisor regarding the agent that was supposed to add the information to the sheet as it was an unintentional mistake, we do sincerely apologize and we will get this reimbursement back to you as soon as possible. USER : Oh no! : ( AGENT ( XXXX ) : We do apologize for the inconvenience, we will get this reimburse to you within the timeframe of 3 to 5 business days. Is there anything else I can assist you with today?
Frequently Asked Questions
What is Complaint #13401734 about?
Complaint #13401734 was filed against Egl US, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Money was taken from your bank account on the wrong day or for the wrong amount. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Egl US, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Egl US, LLC?
Yes, visit the Egl US, LLC company profile at readthecomplaint.com/company/egl-us-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.