Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13375853
Complaint Overview
Complaint ID: 13375853
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Arizona
ZIP Code: 85140
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX reported a medical debt this year from XXXXXXXX XXXX XXXXXXXX that was paid in FULL. XXXX and myself sent proof of payment but XXXX asked me to also send in proof of payment which I have done several times now with no resolution for medical bill {$550.00} PAID. XXXX STILL has not removed the debt collection which is now affecting my financial stability. I asked Transunion on the phone to speak to a manager but always get disconnected when I ask.
Frequently Asked Questions
What is Complaint #13375853 about?
Complaint #13375853 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.