Mortgage -- Struggling to pay mortgage -- Complaint #13375058
Complaint Overview
Complaint ID: 13375058
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: New York
ZIP Code: 109XX
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/year>, a servicing employee informed me, during a recorded phone call, that if I paid {$40000.00}, my mortgage would be reinstated and brought to good standing. However, shortly thereafter, on XX/XX/year>, I received a letter indicating that I owed {$46000.00}. Given the imminent foreclosure conference, I anticipated being able to resolve the matter at that time. A subsequent conference was scheduled for XX/XX/year>, and I was under the impression that I would be able to make the necessary payment that day. To my dismay, I was informed that the reinstatement offer had expired the day before, on XX/XX/year>. As a result, a new conference date was set for XX/XX/year>, with a revised reinstatement amount of {$60000.00}. I must emphasize my objection to the {$8800.00} in fees that have been added to my account. I believe these charges are unjust, as I have made every effort to pay my mortgage since XXXX, but have been unable to do so due to what I consider negligence on the part of Fay Servicing, particularly regarding my denied access to the online portal. This situation has caused me undue stress and financial hardship, and I urge you to take immediate corrective action including access to my online account.
Frequently Asked Questions
What is Complaint #13375058 about?
Complaint #13375058 was filed against Fay Servicing, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.