Credit card -- Closing your account -- Complaint #13351932
Complaint Overview
Complaint ID: 13351932
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Delaware
ZIP Code: 19713
Date Received: 2025-05-05T12:00:00-05:00
Date Sent to Company: 2025-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a loyal customer with American Express, and has no delinquent or late pay activities since I open the card. Besides I have strong credit profile. When I tried to use my card by end of XXXX, it was not available to be used. And when I called in for more information, the XXXX XXXX ( XXXX - XXXX ) is really rude and keeps saying that they have nothing else to share. If you need more information, you just go and check your agreements. I asked whether I could make a record for the conversation since I feel she is really impolite. She said Amex doesnt allow customer to record. When I asked what is the adverse action for it, she continues saying no additional information. When I checked the agreements based on what she said, there is nothing useful there. Therefore, I asked for more details. Again, she said nothing to be shared, and just check your agreements. When I asked about my reward points which worth more than $ XXXX. I was told that it is gone, they can't do anything with it. Some of my XXXX friends also got card closed with no reason. I even doubt whether this is something related to discrimination.
Frequently Asked Questions
What is Complaint #13351932 about?
Complaint #13351932 was filed against American Express Company regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-05-05T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.