Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #13351489
Complaint Overview
Complaint ID: 13351489
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem while selling or giving up the vehicle
State: Florida
ZIP Code: 326XX
Date Received: 2025-05-05T12:00:00-05:00
Date Sent to Company: 2025-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I leased a XXXX XXXX XXXX XXXX, which ended in XXXX. At the end of my lease, I turned it into the dealership as one of the three options. It is now XXXX, and learning the vehicle was never picked up by Ally financial, who then charged the full balance of vehicle, plus {$1500.00} and issued a repossession which had affected co-signer. Called Ally, who reported they issued repossession because it was never turned it. After calls, found it had been sitting at the car dealerships lot since XXXX of XXXX. Called Ally and provided the address, noting in their original response to me when I said I had documentation from turning it in, that I would need to work with the dealership. When I identified it was still there, I notified Ally on XX/XX/XXXX. A week later, they reported they need to wait for the towing company, but would submit the ticket again to pressure them. There is no reason it should have taken this long, or for Ally to charge full balance and a repossession. Even when it was located, they still are not actively picking it up to close out the account and rectify their misinformation submitted to credit bureaus regarding the vehicle.
Frequently Asked Questions
What is Complaint #13351489 about?
Complaint #13351489 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-05-05T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.