Credit card -- Closing your account -- Complaint #13332862
Complaint Overview
Complaint ID: 13332862
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 80232
Date Received: 2025-05-04T12:00:00-05:00
Date Sent to Company: 2025-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Discover closed my account claiming I didnt confirm my identity, despite me submitting my ID and Social Security info. I was not notified of any issues or asked to submit anything else before the account was closed. I had a year of perfect payment history and even received a credit line increase from them without asking. I believe this closure was unjust and unfairly impacts my credit. I would like the account reinstated or an explanation of what exactly was missing. Im requesting CFPB review this closure for mishandling and lack of transparency.
Frequently Asked Questions
What is Complaint #13332862 about?
Complaint #13332862 was filed against Discover Bank regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-05-04T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.