Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13330948
Complaint Overview
Complaint ID: 13330948
Company: Bread Financial Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Pennsylvania
ZIP Code: 151XX
Date Received: 2025-05-04T12:00:00-05:00
Date Sent to Company: 2025-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Demand for Deletion and Investigation of Inaccurate Credit Reporting Re : COMENITYCAPITAL/XXXX Account Number Ending in XXXX. To Whom It May Concern, This letter serves as a formal dispute and demand for deletion regarding the above-referenced account that your company has reported to XXXX, XXXX, and XXXX. This is now the XXXX time I have disputed this account, and I am demanding full accountability for your reporting and investigation process. You have reported a Date of First Delinquency of XX/XX/XXXX, yet the account appears newly delinquent or active in XX/XX/XXXX, which indicates unlawful re-aging of a charged-off debt a direct violation of the Fair Credit Reporting Act. Inaccurate Balance and Fees ( FCRA 1681s-2, XXXX FCEUA 73 P.S. 2270.4 ( b ) ) : The account shows a balance of {$430.00} on a {$200.00} credit limit, which implies illegal or excessive post-charge-off fees. I demand an itemized accounting of all charges and fees that led to this inflated balance. Unauthorized Payment Activity : A {$25.00} payment is reported in XXXX well after the account was allegedly charged off. This was not made or authorized by me, it may have been used to illegally re-age the account and extend negative reporting beyond the legally allowed timeframe. Provide proof of payment, including who made it, when, and how it was applied. As a data furnisher, you are legally obligated to report accurate information. Your ongoing furnishing of inconsistent and misleading data across the credit bureaus violates your duties under FCRA 623. I hereby demand that you : Delete this account from XXXX, XXXX, and XXXX in its entirety. Cease all further reporting of this account to any consumer reporting agency. Provide me with copies of any and all records, agreements, statements, or documentation that verify : My obligation to repay this debt, The origin of the {$25.00} payment posted in XXXX, The calculation of the current balance, and Conduct a full investigation and provide me written confirmation of its findings, per your obligations under the FCRA and the Consumer Financial Protection Bureaus guidelines. Failure to comply will result in formal complaints being filed with the Federal Trade Commission, and XXXX Attorney General, and I will pursue legal action for damages, attorney fees, and removal of the account under applicable federal and state consumer protection laws. This account is disputed and must not be reported as verified without documentation. Please see attatched previous disputes and updated credit report
Frequently Asked Questions
What is Complaint #13330948 about?
Complaint #13330948 was filed against Bread Financial Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-04T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.