Vehicle loan or lease -- Incorrect information on your report -- Complaint #13330848
Complaint Overview
Complaint ID: 13330848
Company: State Employees Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: North Carolina
ZIP Code: 27545
Date Received: 2025-05-04T12:00:00-05:00
Date Sent to Company: 2025-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding Inaccurate Credit Reporting by State Employees Credit Union Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against State Employees Credit Union ( SECU ) for what I believe to be erroneous and potentially illegal reporting practices related to my credit file. I seek your assistance in resolving this issue, as my own efforts with SECU have not been successful. The issue centers on a vehicle that was repossessed some time ago, and for sure no payment, meaning no activity. Despite the significant lapse in time, SECU has continued to update my credit report monthly. These updates suggest new activity on this account, even though there has been no actual activity or payment since the vehicle & # 39 ; s repossession. The continued updates are incorrect and misrepresent the true status of the account, which I believe violates the Fair Credit Reporting Acts stipulations regarding the accuracy and currency of reported debts. Recently as of XX/XX/year>, I was informed by credit monitoring service that a delinquent account has been reported or update don my credit file. After investigation, it was determined that State Employees Credit Union was the creditor that had placed the update. As I investigated further, apparently this has not been the first time! I spoke to them in person, I was told by a representative that as long as the charge-off carried a balance, they would update my credit report. My understanding, since I have not made a payment or created any additional activity, that from the date of the last payment should be the date reported on my credit file.
Frequently Asked Questions
What is Complaint #13330848 about?
Complaint #13330848 was filed against State Employees Credit Union regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2025-05-04T12:00:00-05:00.
How did State Employees Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against State Employees Credit Union?
Yes, visit the State Employees Credit Union company profile at readthecomplaint.com/company/state-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.