Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #13329621
Complaint Overview
Complaint ID: 13329621
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 338XX
Date Received: 2025-05-04T12:00:00-05:00
Date Sent to Company: 2025-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been involved in a fraud scam. I was scammed about {$180000.00}. Attached are all he wire transfers to see the total number exact. A rep contacted me through whats app and was giving me trainings on guiding.to complete tasks and earn commission, the system suddenly generated a so called " XXXX XXXX '' or something similar with a high pay out, which caused the account to show a negative balance. that negative balance was what they will give me guidance to do the wire transfers on that amount in order to continue. The company is called XXXX and I began in XXXX it was a job offering from XXXX. Sometimes a negative balance will appear, and bitcoins had to be purchased which she showed how to do. And if the amount was too large wire transfers had to be done in the branch and she will guide me on what to say. The last one was of $ XXXX, the negative balance had to be like $ XXXX. The agreement was I was going to do $ XXXX and she was doing the rest. The say if it gets resolved you can withdrawal and big amount. I never did withdrawals and at this point. They will say if you dont complete legal actions will be done. At the time I was in the middle of purchasing a home and was very afraid of all this. Attached I provided the wire transfers I did digitally and in person in Wells Fargo. The attachment shows the date the wire transfers were dine. They were all to the same company and Bank in the States. Company : XXXX XXXX XXXX XXXX : XXXX XXXX Bank XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #13329621 about?
Complaint #13329621 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-05-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.