Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #13322753
Complaint Overview
Complaint ID: 13322753
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: Oklahoma
ZIP Code: 73012
Date Received: 2025-05-03T12:00:00-05:00
Date Sent to Company: 2025-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been battling ID Theft for the last XXXX years. The most significant issue is these individual keep changing the phone number on the fraud alert notice from my phone number to their phone number by calling into the bureaus. Then the group proceeds to unfreeze the account and begin submitting loan applications. This has been ongoing for XXXX years with all XXXX credit bureaus. I've asked many times for more protection. I've mentioned the use multi-factor authentication or some other method ( other than my personal information ) before making any changes to my account. This has fallen on deaf ears so far. If all XXXX bureaus would close this loophole, it would shut down the issue.
Frequently Asked Questions
What is Complaint #13322753 about?
Complaint #13322753 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-05-03T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.