Credit reporting or other personal consumer reports -- Identity theft protection or other monitoring services -- Complaint #13321972
Complaint Overview
Complaint ID: 13321972
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: South Carolina
ZIP Code: 29063
Date Received: 2025-05-03T12:00:00-05:00
Date Sent to Company: 2025-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I contacted XXXX multiple times beginning around, XX/XX/2025 ] to resolve an issue related to my credit report. Each time I called their customer service number, I was routed through an automated phone system that did not allow me to speak to a live representative. I followed all prompts, repeatedly asked to speak to a representative, and even tried calling during different times and days, but I continued to be directed back to automated responses. The automated system repeatedly gave me the same general information, which did not address my specific issue. I also attempted to resolve the matter online and through XXXX dispute center but received no meaningful resolution. As of today, the issue remains unresolved, and I have been unable to speak with a human representative despite multiple efforts. This lack of access to real assistance has caused significant frustration and delayed my ability to correct or address the matter affecting my credit.
Frequently Asked Questions
What is Complaint #13321972 about?
Complaint #13321972 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Identity theft protection or other monitoring services. It was received by the CFPB on 2025-05-03T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.