Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #13313735
Complaint Overview
Complaint ID: 13313735
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: New Jersey
ZIP Code: 07871
Date Received: 2025-05-02T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made repeated and good-faith attempts to obtain my credit reports through XXXX, and all three credit bureausEquifax, Experian, and TransUnionhave returned nothing but error messages. I then attempted to order my reports directly from each bureau, both online and by phone, and was still unable to access any of them. This is outrageous and completely unacceptable. How is it possible that in 2025, not a single method of communicationonline, phone, or mailcan deliver access to something so fundamental as my own credit report? This is beyond frustrating ; it is beyond comprehension. Consumers are told to monitor their credit, yet every system in place to do so appears broken. This situation demands investigation and immediate corrective action. Americans can not be expected to bear the consequences of errors on their reports if they are systemically blocked from even viewing them.
Frequently Asked Questions
What is Complaint #13313735 about?
Complaint #13313735 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-05-02T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.