Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13312825
Complaint Overview
Complaint ID: 13312825
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 76549
Date Received: 2025-05-02T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of identity theft as a result of the XXXX Equifax data breach, which compromised my personal information including my SSN, date of birth, and more. Since then, multiple fraudulent accounts and inquiries have appeared on my credit report, which I did not authorize or initiate. Despite providing proof of identity, a police report, and a detailed identity theft affidavit, the credit reporting agency has failed to block and delete the fraudulent items as required under 15 U.S. Code 1681c-2 ( a ) of the Fair Credit Reporting Act ( FCRA ). I also requested that my dispute be manually reviewed and not processed via e-OSCAR, which is an automated system known to violate proper reinvestigation standards. My requests have been ignored or inadequately addressed, violating 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) and FACTA 312. The following inaccurate or fraudulent information was not authorized by me and should be removed : Incorrect names : XXXX XXXX / XXXXXXXX XXXX XXXXXXXX XXXX Inaccurate employer listings : XXXX XXXX and XXXX Incorrect address : XXXX XXXX XXXX XXXX XXXX, TX XXXX Fraudulent account : XXXX, Account # XXXXXXXX XXXX XXXX XXXX XXXX Unauthorized inquiries : XXXX ( XX/XX/XXXX ) and XXXX ( XX/XX/XXXX ) This failure to act is a violation of the following federal laws : 15 U.S. Code 1681c-2 ( a ), 1681e ( b ), 1681i ( a ) ( 1 ) ( A ), 1681s-2 ( a ) ( 6 ) 15 U.S. Code 6801, 6802, 1692 ( FDCPA ) I am demanding an immediate investigation, removal of all listed inaccuracies, and confirmation in writing. Failure to comply will result in further legal action. What would you like the company to do to fix the problem? Immediately delete all fraudulent accounts, inquiries, and incorrect personal data Send me a corrected credit report Ensure manual review of disputes ( not e-OSCAR ) Provide written confirmation of actions taken
Frequently Asked Questions
What is Complaint #13312825 about?
Complaint #13312825 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-02T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.