Checking or savings account -- Managing an account -- Complaint #13311482
Capital One Checking Account Closed After Deposit/Withdrawal Dispute
Complaint Overview
Complaint ID: 13311482
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30126
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The complaint involves account management and transaction disputes, which can lead to moderate financial or reputational risk for the institution.
Consumer Sentiment: neutral
Topics: Checking account, Deposits and withdrawals, Account management
AI Analysis
CFPB complaint 13311482 was filed against CAPITAL ONE FINANCIAL CORPORATION regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer filed a complaint regarding their Capital One checking account, specifically concerning deposits and withdrawals, which was closed with non-monetary relief. The complaint was received on April 30, 2025 from Georgia. The company responded with "Closed with non-monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should maintain clear records of all deposits and withdrawals and understand their bank's policies on account closures.
Legal Context & Consumer Protection Laws
Account management and dispute resolution are governed by federal banking regulations and state consumer protection laws.
Regulatory Insight
This case highlights the importance of transparent communication and fair dispute resolution processes in maintaining customer trust and regulatory compliance.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The complaint originated in Georgia, indicating potential state-specific consumer protection considerations.
Industry Comparison
Disputes over deposits and withdrawals are common across financial institutions, often leading to account closures.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13311482 about?
CFPB complaint 13311482 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Deposits and withdrawals". This complaint was filed against CAPITAL ONE FINANCIAL CORPORATION on April 30, 2025.
Which company is complaint 13311482 filed against?
Complaint 13311482 was filed against CAPITAL ONE FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/capital-one-financial-corporation.
What was the company's response to complaint 13311482?
CAPITAL ONE FINANCIAL CORPORATION responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.
When was complaint 13311482 filed?
Complaint 13311482 was received by the CFPB on April 30, 2025. It was sent to CAPITAL ONE FINANCIAL CORPORATION on May 2, 2025.
What state was complaint 13311482 filed from?
Complaint 13311482 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 13311482?
Dispute information is not available for complaint 13311482.
What product category is complaint 13311482 about?
Complaint 13311482 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 13311482 submitted?
Complaint 13311482 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13311482?
Account management and dispute resolution are governed by federal banking regulations and state consumer protection laws. This relates to a Checking or savings account complaint against CAPITAL ONE FINANCIAL CORPORATION involving "Managing an account".
How likely is complaint 13311482 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13311482?
This complaint is rated as medium risk. The complaint involves account management and transaction disputes, which can lead to moderate financial or reputational risk for the institution.
What regulatory actions apply to complaint 13311482?
This case highlights the importance of transparent communication and fair dispute resolution processes in maintaining customer trust and regulatory compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 13311482?
Consumers should maintain clear records of all deposits and withdrawals and understand their bank's policies on account closures.
Are there state-specific protections for complaint 13311482?
The complaint originated in Georgia, indicating potential state-specific consumer protection considerations. This complaint was filed from Georgia.
How does complaint 13311482 compare to industry norms?
Disputes over deposits and withdrawals are common across financial institutions, often leading to account closures.
What constitutes 'non-monetary relief' in this context?
Non-monetary relief typically means the issue was resolved without the bank issuing a direct financial refund or compensation, perhaps through account reinstatement or correction of an error.
What are the typical reasons for a bank to close a checking account after a deposit/withdrawal issue?
Banks may close accounts due to suspected fraudulent activity, repeated overdrafts, violation of terms of service, or significant disputes that cannot be resolved amicably.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.