Checking or savings account -- Managing an account -- Complaint #13296060
Pentagon Federal Credit Union Closes Checking Account Dispute with Explanation and Referral
Complaint Overview
Complaint ID: 13296060
Company: Pentagon Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 20855
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The issue was closed with an explanation and referred, indicating a resolution was provided but may require further action or review.
Consumer Sentiment: neutral
Topics: Checking or savings account, Deposits and withdrawals, Account management
AI Analysis
CFPB complaint 13296060 was filed against PENTAGON FEDERAL CREDIT UNION regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer's checking account deposit issue with Pentagon Federal Credit Union in Maryland was closed with an explanation and referred. The complaint was received on April 30, 2025 from Maryland. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Ensure you understand the explanation provided by the credit union and follow up on any referral instructions.
Legal Context & Consumer Protection Laws
This case involves consumer banking regulations related to checking and savings accounts, specifically deposits and withdrawals.
Regulatory Insight
The 'Closed with explanation' status suggests the CFPB or the institution provided a reason for the outcome, potentially related to policy or dispute resolution.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The complaint originated in Maryland and was handled by the CFPB, involving a federally insured credit union.
Industry Comparison
This is a common type of issue for financial institutions, particularly those managing a large volume of checking and savings accounts.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13296060 about?
CFPB complaint 13296060 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Deposits and withdrawals". This complaint was filed against PENTAGON FEDERAL CREDIT UNION on April 30, 2025.
Which company is complaint 13296060 filed against?
Complaint 13296060 was filed against PENTAGON FEDERAL CREDIT UNION. You can view all complaints against this company on their profile page at /company/pentagon-federal-credit-union.
What was the company's response to complaint 13296060?
PENTAGON FEDERAL CREDIT UNION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 13296060 filed?
Complaint 13296060 was received by the CFPB on April 30, 2025. It was sent to PENTAGON FEDERAL CREDIT UNION on May 2, 2025.
What state was complaint 13296060 filed from?
Complaint 13296060 was filed from Maryland. You can view all complaints from this state at /state/MD.
Was the consumer satisfied with the resolution of complaint 13296060?
Dispute information is not available for complaint 13296060.
What product category is complaint 13296060 about?
Complaint 13296060 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 13296060 submitted?
Complaint 13296060 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13296060?
This case involves consumer banking regulations related to checking and savings accounts, specifically deposits and withdrawals. This relates to a Checking or savings account complaint against PENTAGON FEDERAL CREDIT UNION involving "Managing an account".
How likely is complaint 13296060 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13296060?
This complaint is rated as low risk. The issue was closed with an explanation and referred, indicating a resolution was provided but may require further action or review.
What regulatory actions apply to complaint 13296060?
The 'Closed with explanation' status suggests the CFPB or the institution provided a reason for the outcome, potentially related to policy or dispute resolution. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 13296060?
Ensure you understand the explanation provided by the credit union and follow up on any referral instructions.
Are there state-specific protections for complaint 13296060?
The complaint originated in Maryland and was handled by the CFPB, involving a federally insured credit union. This complaint was filed from Maryland.
How does complaint 13296060 compare to industry norms?
This is a common type of issue for financial institutions, particularly those managing a large volume of checking and savings accounts.
What specific explanation was provided by Pentagon Federal Credit Union regarding the deposit issue?
The provided data indicates the complaint was 'Closed with explanation,' but the specific details of that explanation are not included here. Further inquiry with the CFPB or the credit union would be needed.
What does the 'Referral' status imply for the consumer?
A referral suggests the issue may have been passed to another department, agency, or process for further handling or resolution, requiring the consumer to follow up on the referral's destination.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.